We understand that hiring a photographer can be overwhelming, so we have tried our best to answer any questions related to our services below.
If you have a question that hasn't been addressed in the list below, please submit your question to our contact form so we can answer your enquiry directly.

FAQ

What type of photography services do you provide?

We provide wedding, event and commercial based photography. These cover all types of events such as traditional parties, birthdays, baby showers, bridal parties, engagements, wedding ceremonies, receptions and more, as well as anniversary and couple shoots. We also cover e-commerce, commercial, fashion and product photography for businesses of all kinds.

Where are you based?

We are based in Sydney, Australia but are available worldwide for our bookings.

How do we enquire to book your services?

You can contact us via our website on the 'Contact Us' page by filling out the form online to receive an official personalised quote for your service requirements. If you do not receive a response from us within 3 days, send us a DM to ensure the enquiry has made it to our inbox successfully. We love to respond to all customers promptly and would hate to miss your message!

How far in advance do we have to book you for an event?

We take bookings up to a year in advance as we get booked out quickly and take on a limited amount of photo sessions every month. We like to have a large enough time period prior to your event so we can discuss and plan the shoot according to your needs, locations and agenda. It's best to try to book your event with us a minimum of 12 weeks prior to the date but in the case that you find yourself needing to book a photographer in less than that, we may still have the availability to cover your event, don't be shy to ask!

How much do you charge for photography?

At NG Creative Studio, we charge on a personalised quote basis to suit your specific needs. You can request a personalised quote by sending us an email or filling out the form on the contact page on our website.

What is the photography service process?

After you enquire with us, we send you a personalised quote to suit your specific needs. If you're happy to go ahead, we secure your date with a 50% deposit. Once it's booked in, we have an initial meeting to discuss the shoot, your vision and agenda for the day. We want to plan around you, down to the finest details and capture what's most important to you. We'll keep in touch prior to your event to check in and when it's your shoot date the real action starts! Once the shoot is over, the editing process begins and you will receive your photos within the 12-16 week mark. We then produce your photo keepsake package and you get to relive the memories all over again when you receive it in the weeks after getting your gallery.

Can I extend the session on the day of?

Of course! Additional time can always be requested on the day (this is dependent on the photographer's schedule) and will be billed to the client on the final invoice.

What is your approach?

We have a documentary style approach where we capture you in your natural essence as things unfold. We provide direction and guidance throughout your session but we want you to be in the moment, being consumed by what is happening around you and between you and your loved ones rather than only remembering us giving you directions. Our style is based off creating authentic and real memories from moments we witnessed. We combine our documentary approach with our artistic shooting style and editing to create magical imagery that you'll cherish for a lifetime.

How does payment work?

To secure your booking, we require a deposit of 50% of the total value of the service you are hiring. We take the remainder 50% the day of your event or photoshoot. You can discuss how you would like to make your payment with us in the enquiry process.

How will I receive my photos?

You will receive a digital copy of all of your photos via an online gallery. A secondary copy will be provided on a USB for easier access and download. We also provide a small keepsake package to our clients which contain a few physical printed copies of select images. You can also request to purchase additional prints from the gallery.

What happens if I need to move my date?

Deposits are non-refundable as this is what keeps our business running in the event of a cancellation. If you need to move your date due to reasons not under your control such as COVID/Lockdown restrictions, we will happily reschedule with no extra fee. In an ordinary case of moving your booking, we require a new deposit to secure the new date.

Do you offer photo editing services?

Yes we do! You can enquire with us via the contact page to get in touch about our photo editing services. We can edit and retouch content provided to us for both personal, business and commercial purposes.

Is there a minimum hire period for photography services?

Yes, photography services have a minimum hire period depending on the type of booking which are noted on our Weddings tab and our Commercial tab. Enquire via our website to book our photography services.

How long will it take to receive my photos?

We normally have an 12-16 week wait period for client photos to be completely retouched. We provide a range for our wait time because we work on a queue of client work to deliver every month. For our clients that want their photos sooner, we offer a rush fee for express photo editing services that prioritises their shoot. The production of your keepsake box is not within the timeline above as prodution can only begin once photos have been received by the client.

Where can I find examples of your work?

You can find examples of our work on our client gallery tab and our Instagram @ngcreativestudio (weddings) or @ngcreativelens (commercial and fashion)

What is included in your photo box package?

Our standard photo keepsake packages include the following:
- 1 x high quality cotton rag print
- 1 x thank you card and business card
- 1 x 16GB USB for easy access to your gallery
- 8 x vintage sized polaroids
- 20 x fine art prints from your gallery

Add ons such as personalisation, additional polaroids (we offer a variety of sizes), another USB or extra prints can be purchased!

Are the covers of the box customisable?

Absolutely! Our photo keepsake boxes can be personalised with your names or a phrase of your choice for a small additional fee that we can add on to your quote. Larger scale bookings get this add-on for free with their packages!

What size are the prints in the package?

Our cotton rag print and fine art prints in our keepsake package are 5x7 inches! We wanted to keep it at a standard size so that these can be hung up in your average sized household frames. We can create larger prints with a bigger keepsake box upon request.

What are the dimensions of the keepsake box?

Our standard size keepsake box that all of our clients receive are 6 inches high, 8 inches wide and 2 inches deep. Larger size upgrade coming soon as an add-on!

Is the keepsake package an add-on product?

No! All of our clients receive a photo box package regardless of the type of photoshoot or the hours they hire us for. This item comes with all of our quotes as a built in cost that is part of the package and is non-deductible.

When will I receive my keepsake box?

Once you have received your final online digital gallery, we begin the print production process. Curating all the items for the box can take up to a few weeks or longer due to production times and we then hand deliver or post it out to you once it's ready.

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