We understand that hiring a photographer can be overwhelming, so we have tried our best to answer any questions related to our services below. If you have a question that hasn't been addressed in the list below, please submit your question to our contact form so we can answer your enquiry directly.
Frequently Asked Questions
What type of photography services do you provide?
We provide wedding, event and commercial based photography. These cover all types of events such as bridal parties, engagements, wedding ceremonies, receptions and more. We also do couple sessions for maternity, anniversary and engagement shoots. For commercial photography we cover e-commerce, fashion and product photography for businesses of all kinds.
Where are you based?
We are based in Sydney, Australia but are available worldwide for our bookings.
How do we enquire to book your services?
You can enquire via our website on the 'Contact Us' page by filling out the online form to receive an official quote for your service requirements. If you do not receive a response from us within 3 days, send us a DM to ensure the enquiry has made it to our inbox successfully. We love to respond to all customers promptly and would hate to miss your message!
How far in advance do we have to book you for an event?
We take bookings up to a year in advance and have limited spots each month. We like to allow enough time prior to your event so we can discuss and plan the shoot according to your needs + vision. It's best to try to book your event with us a minimum of 4-6 months prior to your date but in the case that you find yourself needing to book later than this we may still have availability, don't be shy to ask!
How much do you charge for photography?
At NG Creative Studio, we have different packages to suit your needs for your session or event. You can a quote by filling out the form on the contact page on our website. By providing the details in your form we can then provide you with a quote that will cover your requirements.
What is your process?
After you enquire with us, we send you a quote to suit your specific needs. If you're happy to go ahead, we secure your date with a 50% deposit + contract. Once it's booked in, we have an initial meeting to discuss the shoot, your vision and agenda for the day. We want to plan around you, down to the finest details and capture what's most important to you. We'll keep in touch prior to your event to check in and when it's your shoot date the real action starts! Once the shoot is over, the editing process begins and you will receive your photos within the 6 month mark. We then produce your photo keepsake package and you get to relive the memories all over again when you receive it in the weeks after getting your gallery.
Can I extend the session on the day of?
Of course! Additional time can always be requested on the day (this is dependent on the photographer's schedule) and will be billed to the client on the final invoice.
What is your approach?
We have a documentary style approach where we capture you in your natural essence as things unfold. We provide direction and guidance throughout your session but we want you to be in the moment, being consumed by what is happening around you and between you and your loved ones rather than only remembering us giving you directions. Our style is based off creating authentic and real memories from moments we witnessed. We combine our documentary approach with our artistic shooting style and editing to create magical imagery that you'll cherish for a lifetime.
How does payment work?
To secure your booking, we require a deposit of 50% of the total value of the service you are hiring. We take the remainder 50% the week prior to your session and/or event. You can discuss how you would like to make your payment with us in the enquiry process.
How will I receive my photos?
You will receive a digital copy of all of your photos via an online gallery. A secondary copy will be provided on a USB for easier access and download. We also provide a small keepsake package to our clients which contain a few physical printed copies of select images. You can also request to purchase additional prints from the gallery.
What happens if I need to move my date?
Deposits are non-refundable as this is what keeps our business running in the event of a cancellation. If you need to move your date due to reasons not under your control such as COVID/Lockdown restrictions, we will happily reschedule with no extra fee. In an ordinary case of moving your booking, we require a new deposit to secure the new date.
Is there a minimum hire period for photography services?
Yes, photography services have a minimum hire period depending on the type of booking which are noted on our Weddings tab and our Commercial tab. Enquire via our website to book our photography services.
How long will it take to receive my photos?
Wait times for final galleries to be delivered is dependent on the type of photoshoot and our current queues of client deliveries. Our clients receive a sneak peek gallery within 2 weeks from their shoot and receive their final gallery no later than 6 months from their shoot/event date. We provide a range for our wait time because we work on a queue of client work to deliver every month. For our clients that want their photos sooner, we offer a rush fee for express photo editing services that prioritises their shoot. The production of your keepsake box is not within the timeline above as production can only begin once photos have been received by the client.
Where can I find examples of your work?
You can find examples of our work on our client gallery tab and our Instagram @ngcreativestudio (weddings) or @ngcreativelens (commercial and fashion)
What is included in your photo box package?
Our standard photo keepsake packages include the following:
- 1 x high quality cotton rag print
- 1 x thank you card and business card
- 1 x 16GB USB for easy access to your gallery
- 8 x vintage sized polaroids
- 20 x fine art prints from your gallery
Add ons such as personalisation, additional polaroids (we offer a variety of sizes), another USB or extra prints can be purchased!
Are the covers of the box customisable?
Absolutely! Our photo keepsake boxes can be personalised with your names or a phrase of your choice for a small additional fee that we can add on to your quote. Larger scale bookings get this add-on for free with their packages!
Is the keepsake package an add-on product?
No! All of our clients receive a photo box package regardless of the type of photoshoot or the hours they hire us for. This item comes with all of our quotes as a built in cost that is part of the package and is non-deductible.
When will I receive my keepsake box?
Once you have received your final online digital gallery, you can then choose your favourite images for print and once you have done so we begin the print production process. Curating all the items for the box can take over 4-8 weeks due to production times and we then hand deliver or post it out to you once it's ready. To receive it earlier than waiting for delivery, we also offer a pickup option to our clients!
What is the difference between the Wedded keepsake box and standard keepsake box?
he wedded keepsake package is an inclusion for our reception day clients while as clients booking for other shoots or events receive the standard keepsake package. The wedded edition is bigger than the original and includes an incredibly larger amount of photo prints to choose from in a range of sizes, a mini film gallery and other personalised gifts.
Do you offer film photography?
Yes we do! 35mm film photography is currently an inclusion for all of our brides booking for their wedding day (reception date) and can also be purchased by other clients as an add-on service - this additional service is available to include in your quotes. Film galleries are only offered as mini galleries in addition to our digital photos.